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If you’ve ever had to handle workplace complaints, you know how important it is to have a clear, fair, and consistent process in place. A grievance policy helps ensure employees feel heard, managers know what steps to take, and issues get resolved before they escalate.
Our grievance policy template gives you a ready-made framework you can adapt for your company, saving you time while keeping your processes transparent and professional.
What is a grievance policy template?
A grievance policy template is a pre-structured document that outlines how employees can raise concerns at work, and how managers should respond.
It typically covers what kinds of issues can be raised (such as working conditions, health and safety, or workplace relationships), the difference between informal and formal complaints, how investigations should be handled, and what rights employees have during the process.
Instead of starting from scratch, this template gives you a best-practice foundation that you can tailor to your organization’s culture, structure, and legal requirements.
Who is it for?
This template is designed for HR professionals, people managers, and business leaders who want to:
- Provide employees with a clear, fair process for raising concerns.
- Ensure managers know how to handle grievances consistently.
- Reduce the risk of disputes escalating unnecessarily.
- Strengthen trust by showing employees their concerns will be taken seriously.
How to use the template
- Download and review: Access the template in Google Sheets or download the Word doc or PDF file (whatever works for you).
- Tailor it to your business: Update sections to reflect your organization’s structure, language, and local employment laws. (Remember: employment law varies by region, so always double-check with legal or HR advisors before finalizing.)
- Communicate clearly: Share the policy with your employees through your handbook, onboarding materials, or intranet. Make sure managers know their role in following the procedure.
- Keep it current: Revisit the policy regularly to make sure it reflects any legal updates or organizational changes.
With this grievance policy template, you’ll have a structured, professional starting point that makes it easier to manage complaints fairly and consistently.
Download your grievance policy template
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